Frequently Asked Questions (FAQ)
Why did our regular veterinarian send us to SFVS?
At SFVS, members of our medical staff have focused their education and training on certain disciplines, such as oncology or dermatology. We are proud to offer advanced treatment options as well as state-of-the-art equipment, such as a CT scanner and video endoscope.
Who is a veterinary specialist?
A board-certified veterinary specialist has completed up to 12 years of college education and training. San Francisco Veterinary Specialists has numerous board-certified specialists on staff. Each graduated from a four-year veterinary program and then completed an additional four years of training in an internship and residency program. To become board-certified, these candidates must also pass rigorous training and testing requirements.
Can SFVS be my pet’s regular veterinary clinic?
No, our practice only provides specialty and emergency services. To most effectively manage your pet's health, San Francisco Veterinary Specialists works directly with your regular veterinarian on a referral basis.
However, our Complementary and Alternative Medicine Department does offer general wellness and preventive care visits for pets. If you would like to learn more, contact our client service representatives at (415) 401-9200.
Will my regular veterinarian be updated on what happens at SFVS?
The partnership between you, your veterinarian and our medical team helps ensure the most comprehensive care possible for your pet. Our team of doctors keeps both you and your veterinarian updated on your pet's condition.
How do I know if my pet needs to come in through Emergency?
You should have your pet examined by a veterinarian if you feel the pet is in pain or significant discomfort. Other problems that could warrant an examination include sudden increases or decreases in thirst and urination, or ongoing vomiting and diarrhea. You are the best judge of your pet’s condition since you will be able to pick up on subtle signs that others would miss. If you would like to speak with a client service representative, call us at (415) 401-9200.
How much does it cost to see a doctor through Emergency Services?
The exam fee for emergencies is $87. This does not include any diagnostic testing, medications or other services that may be needed. Your doctor will provide you with a treatment plan and cost estimate after examining your pet.
Where can I learn more about veterinary CT scans?
For more information on CT scans, please download CT Scans & Your Pet: A Primer for SFVS Clients (PDF).
What is your payment policy?
Payment is expected at the time services are provided. We accept cash, check, MasterCard, Visa, American Express and CareCredit.
A deposit may be required if your pet is staying at the hospital for evaluation or treatments.
CareCredit is a flexible payment program specifically designed for health care expenses. For more information about CareCredit, visit their website. Application forms are available online and also at our front desk.
Is SFVS more expensive than my pet’s regular veterinarian?
As with human medical care, specialized treatments, testing and procedures in the veterinary care setting can be expensive, depending on your pet’s particular case. Why? SFVS clients and their pets have access to the highest-quality, most advanced equipment and treatment options available, with care delivered by highly trained specialists. In addition, our hospital is open 24 hours a day, seven days a week, providing critical care and emergency services to the Bay Area community.
Keep in mind: Veterinarians are still less expensive than human doctors. Veterinary care may seem more expensive, because you are totally exposed to paying the full bill. With your own health care, you may have full or partial insurance to help cover the costs.
After you and your pet have met with an SFVS doctor, you will receive a care plan with itemized, estimated costs before your pet receives any diagnostic services or treatment. Our staff welcomes any questions you may have about the care plan.